OrgChart24 End User License Agreement

Effective date: 14 October 2026

This End User License Agreement (the "Agreement") is concluded between ARTISMEDIA Sp. z o.o. (the "Licensor") and the organization or person that installs or uses the Application on its Bitrix24 account (the "Licensee").

By installing or using the Application you accept this Agreement. If you do not agree, do not install or use the Application. If you accept on behalf of an organization, you confirm that you are authorised to bind it.

1. Definitions

1.1. Application — the OrgChart24 software provided as a cloud service for viewing and printing a company's organizational structure in Bitrix24, including updates and documentation. 1.2. Bitrix24 account — the Licensee's cloud Bitrix24 workspace or on-premise Bitrix24 installation on which the Application is installed. 1.3. Marketplace — the Bitrix24 Marketplace through which the Application is distributed.

2. License grant

2.1. The Licensor grants the Licensee a non-exclusive, non-transferable, worldwide, revocable license to use the Application on the Licensee's Bitrix24 account for its internal business purposes for as long as the Application is installed. 2.2. The license is granted free of charge. Optional paid features, if introduced, will be offered separately and will never be charged without the Licensee's explicit consent. 2.3. All intellectual property rights in the Application remain with the Licensor. No rights are granted except those expressly stated.

3. Restrictions

The Licensee shall not: (a) copy, modify, decompile or reverse engineer the Application except as permitted by mandatory law; (b) resell, sublicense or provide the Application to third parties as a service; (c) circumvent security or access controls; (d) use the Application to violate the law or the rights of others; (e) interfere with the Application's operation or overload it.

4. Licensee's responsibilities

4.1. The Licensee is responsible for the data entered into its Bitrix24 account and for having a lawful basis to process its employees' personal data, including informing employees as required by the GDPR. 4.2. The Licensee is responsible for the access rights it grants to its users in Bitrix24; the Application shows data only within the scope permitted by Bitrix24.

5. Personal data

Personal data is processed in accordance with the OrgChart24 Privacy Policy (https://orgchart.ai-automation-agency.biz/legal/privacy). Its Section 10 (Data Processing Terms under Article 28 GDPR) forms an integral part of this Agreement.

6. Availability and support

6.1. The Licensor makes reasonable efforts to keep the Application available but does not guarantee uninterrupted or error-free operation. Maintenance may cause short interruptions. 6.2. Support is provided by e-mail at artismediaeu@gmail.com, Monday–Friday, 9:00–18:00 CET, in English, Polish or Russian. We aim to respond within two business days. 6.3. The Application depends on Bitrix24 and its REST API; changes or outages of Bitrix24 are outside the Licensor's control.

7. Warranty disclaimer

To the maximum extent permitted by law, the Application is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

8. Limitation of liability

8.1. To the maximum extent permitted by law, the Licensor shall not be liable for indirect or consequential damages, lost profits, lost data or business interruption. 8.2. The Licensor's total liability under this Agreement is limited to EUR 100 or the amount paid by the Licensee for the Application in the preceding 12 months, whichever is greater. 8.3. Nothing in this Agreement limits liability for damage caused intentionally, or any liability that cannot be limited under applicable law, including the rights of consumers.

9. Term and termination

9.1. This Agreement is effective from installation until the Application is uninstalled. 9.2. The Licensee may terminate at any time by uninstalling the Application. 9.3. The Licensor may suspend or terminate access for material breach of this Agreement, or discontinue the Application with at least 30 days' notice. 9.4. Upon uninstall, data is deleted as described in the Privacy Policy.

10. Changes

The Licensor may update this Agreement. The current version is published at https://orgchart.ai-automation-agency.biz/legal/license. Material changes take effect no earlier than 30 days after publication; continued use after that date means acceptance.

11. Governing law and disputes

11.1. This Agreement is governed by the laws of the Republic of Poland, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. 11.2. Disputes shall be resolved by the common court competent for the Licensor's registered office in Warsaw, unless mandatory law provides otherwise (in particular for consumers).

12. Miscellaneous

12.1. If any provision is held invalid, the remaining provisions remain in force. 12.2. This Agreement, together with the Privacy Policy, constitutes the entire agreement regarding the Application. 12.3. In case of discrepancies between language versions, the English version prevails.